Problem
Problem
Residents need to find profile and public information quickly, but the original structure makes important content difficult to discover.
User and context
User and context
This project explores how a local government website can communicate essential information in a more direct and approachable way.
Research or observation
Research or observation
Reviewed the information needs implied by the existing website and mapped the content areas that should be easier to reach.
User flow
User flow
Reorganized the main pathways so visitors can move from the homepage to profile, information, and service content with less uncertainty.
Solution
Solution
Designed a clearer hierarchy and supporting wireframes before translating the structure into a more considered interface direction.
Usability testing
Usability testing
Used simple usability checks to review whether the revised structure helped people locate key information.
Outcome
Outcome
The proposed experience gives the website a clearer content structure and a more understandable path to essential information.
Learnings
What I would carry forward
- Information hierarchy can be as important as visual polish.
- Public service content benefits from direct labels and predictable paths.